Privacy Policy

1. Introduction

Maitriveda Healthcare ("we," "our," or "us") is committed to protecting your privacy and ensuring the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, schedule consultations, or receive Ayurvedic healthcare services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services, when scheduling an appointment, or otherwise contacting us. This information may include:

• Full name, contact number, and email address
• Mailing address and location details
• Relevant medical history and health concerns voluntarily disclosed during consultation
• Preferred appointment dates and communication preferences

3. How We Use Information

We use personal information collected via our website or consultation requests for various clinical and administrative purposes, including:

• Providing personalized Ayurvedic consultations and care plans
• Scheduling, confirming, and managing patient appointments
• Responding to inquiries and providing healthcare support
• Improving our website usability, services, and patient experience
• Complying with applicable medical record-keeping standards and regulations

4. Appointment and Contact Information

Information provided during appointment scheduling (via phone call, WhatsApp, email, or website forms) is kept strictly confidential and accessed only by authorized clinical and administrative personnel to facilitate your care.

5. Communication

We may use your contact details to send appointment reminders, follow-up care instructions, or respond to medical inquiries. You may request to modify your preferred communication channel at any time.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please note that no electronic transmission or storage system can be guaranteed 100% secure.

7. Third-Party Services

We do not sell, trade, or rent your personal identification information to third parties. We may utilize trusted third-party service providers (such as communication tools or map navigation services) strictly to assist in operating our practice, subject to confidentiality agreements.

8. Cookies

Our website may use basic operational cookies to enhance navigation and site performance. You can set your web browser to refuse cookies or alert you when cookies are being sent.

9. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to inaccurate information, or request the deletion of your personal contact records where permitted by healthcare regulations.

10. Children's Privacy

We provide pediatric Ayurvedic care; however, all medical consultations and communications for minors must be initiated and authorized by a parent or legal guardian.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.